- 1. General
- 2 Questions About Our Products
- 3. My Account
- 4. My Order
- 5. General Shipping
- 6. Gift Cards
- 7. Rewards
Do you ship to my area? We ship everywhere in the continental United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses (our boxes are too big to qualify for the applicable exceptions).
How do I get free shipping on my first order? When you register for a Go Open Box account, your first order ships for free (subject to meeting the order minimum)!
How much does shipping cost on subsequent orders? Most subsequent orders we receive qualify for free shipping, but first you must meet a minimum order amount which varies by state. The minimum order amount is provided in your cart summary page.
When do my orders ship? All orders ship within 1 business day! We will send you an email when your order is processed and when it will ship. The shipping email contains your tracking number and will include an estimated arrival date. This information is also available under My Account > My Orders > Track Shipment .
Are transactions on your site secure? Security is of paramount importance to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.
Are these returns, buy backs or discounted merchandise? Some products are returns, open box, and brand new unopened items. A condition note will display on all items.
Questions About Our Products
What products do we sell?
Go OpenBox specializes in selling store returns, overstock, reconditioned and excess merchandise. This allows us to offer exceptional value on fully functional items. We specialize in store returns and overstock items from merchants from all around the world, including seven of the top 10 U.S. retailers.
Don't take our word for it. We encourage you to shop around. You will find, consistently, that our prices are hard to beat.
Are these new items?
Unless the product you purchase is specifically labeled New. All our items are either store returns that were brought back by the customer with the unit itself unopened, or open box returns which were tested at our facility and either confirmed fully functional or returned to a fully functional state. If you are looking only for new items, we do have them from time-to-time, but it is not our specialty.
What do the different conditions mean?
As most of our items are store returns, their conditions vary widely. We have a classification system that lets our customers know in advance how their unit will appear to them.
Our conditions are as follows:
Manufacturer Refurbished units have been professionally restored by a manufacturer or manufacturer-approved vendor.These items meet the exact manufacturer specifications and come with a manufacturer warranty. Units are usually cosmetically indistinguishable from New products, but some may show signs of light use. Functionally, these units are equivalent to New. Manufacturer Refurbished units may be shipped in non-retail packaging.
Refurbished units have been restored to working condition by a third-party refurbisher. They may come with minor cosmetic blemishes (such as light scratches). Functionally, these units are equivalent to New or Like New. Refurbished units may be shipped in non-retail packaging.
New items in their original packaging.
Like New items show no signs of use.They look and function identically to New items (as defined above). These items do not qualify as New as, in most cases, they were returned in a box that was opened. Some items will be placed in new non-retail packaging to better safeguard their condition.
Very Good items function as New, but they may have a few minor cosmetic imperfections. These imperfections, which can include light marks or scratches, will only be evident under close inspection. Some items will be placed in new non-retail packaging to better safeguard their condition.
Good items function as New, but they may have minor scratches on the front and/or back of the unit that do not affect their functionality. Some items will be placed in new non-retail packaging to better safeguard their condition.
Do these items have a manufacturer's warranty?
Unless specifically stated on the product page, we do not promise nor guarantee any item will have any of its manufacturer's warranty remaining. The rules vary by manufacturer. Please check the manufacturer's guarantee on their webpage if this is important to you.
All of our items do come with a 30 day guarantee.
Are these items in the original manufacturer's box?
All New and refurbished items will be sealed in the manufacturer's box. Refurbished items are usually sealed in a"brown box" by manufacturers. Items classified as Very Good or Good are not guaranteed to be in their original box. If they are, please note that stickers, notations and other marks are often placed on these boxes by the store before we receive them. The condition of the original packaging is not guaranteed. However, all items will be carefully packed to ensure they are received safely.
Can I edit my account information? All information on your account can be edited! You can edit your own payment method and shipping addresses but to edit your email, you will need the help of our customer service team.
How do I add or edit a payment method? To add a payment method, go to My Account > Payments > Add New Credit Card or select the plus sign in the top right corner. For your own security, we don’t allow you to edit an existing credit card. Any changes would have to be submitted as a new entry.
How do I add or edit an address? To add an address, go to My Account > Addresses > Add New Address or select the plus sign in the top right corner. To edit your address, go to My Account > Addresses > Edit
How do I reset my password?Go to My Account > Change Password. If you've forgotten your password, you can reset it by clicking 'Forgot Password' at the sign in page and entering in your email address.
How do I use my account credits? Any available credit will apply automatically to your next order.
Do my account credits expire?No, they are good forever!
Why did some items fall out of my cart? Placing items in your cart doesn't reserve them for you. If an item has fallen out, it is because it is no longer available. Act fast before they sell out!
Why did the quantity of an item change in my cart? Some items are too fragile or too heavy to ship multiples in one order. If the quantity has changed, it’s because we want to ensure you receive all of your items in the best possible shape!
Where do I enter my promo code? When you have your order ready to check out, click on 'Secure Checkout'. From here just put your code in the field titled 'Promo/Invite Code' and click apply! Please be sure you are signed into your Boxed account when trying to apply your code. Only registered users can add a promo code to their order.
Why isn't my promo code applying? Are you registered and signed into your Go Open Box account? Does your order meet the minimum requirements in the promo terms? If you've checked and are still having trouble, please reach out to customer support!
I just placed my order but I forgot to apply my promo code, what now? Write our customer support team an email, we will fix it for you!
Can I edit my shipping address?The window of time to edit your order is very short, but if you need to make changes, reach out to customer support; we will resolve it for you quickly!
Can I cancel my order? The window of time to edit your order is very short, but if you need to make changes, reach out to customer support; we will resolve it for you quickly!
What if I've received an incorrect item? Let us know! We will send out the correct item and work out the return details for you.
How can I track my order? The shipping email contains your tracking number and will include an estimated arrival date. This information is also available under My Account > My Orders > Track Shipment.
How do I return an item?Due to the size and weight of our items, you will need to reach out to our customer support team to set up a return.
General Shipping Information
Large orders may arrive in multiple boxes. We ship with UPS; that means that no deliveries will be made on the weekends. Some deliveries may require signature; this decision is at the discretion of the UPS driver.
Can I apply multiple gift cards to one order? Yes, you can!
What if I don't want to use my entire gift card on one purchase? Don't worry, the remaining balance will be available as a credit on your account.
I made a mistake in typing the recipient's email, what do I do? Our customer support team can take care of that for you, shoot us an email!
The gift recipient didn't receive the email, what do I do? Are they a gmail user? Have them look for it under the 'Promotions' tab in their email or their spam. Still can’t find it? Let us know, we will resend it!